506.459.2638 | 888.887.7262

Refund and Returns Policy

Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 506.459.2638 (toll free 1.888.887.7262) with details of the product and the defect. You can drop off or send the item you consider defective to:

298 Main St, Fredericton
New Brunswick E3A 1C9

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 506.459.2638 (toll free 1.888.887.7262) with details of the product and the defect. You can send the item you consider defective to:

298 Main St, Fredericton
New Brunswick E3A 1C9

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping Returns

To return your product, you should mail your product to: 

298 Main St, Fredericton
New Brunswick E3A 1C9

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at info@panb.ca for questions related to refunds and returns.