506.459.2638 | 888.887.7262


Frequently Asked Questions

Do you have a question? Are you looking for answers? We’re trying to anticipate what paramedics may be asking, so when we have common questions, we’ll post the answer to them here to try and serve you better. If you don’t find the answer you’re looking for on this page, please don’t hesitate to contact us.

Registration FAQ

Please contact your association administrator for direction. 506-459-2638..

  • For forgotten password, username or password reset, please access the SNB IAM System and follow the instructions provided under the ‘Forgotten Password’ link. You will need to provide answers for the secret questions that you provided upon account creation.
  • For account re-activation or support for the above, please contact SNB Customer Support [1-888-832-2762] and indicate the name of the association to which you belong and that you registered your user name using the IAM System for access to the SPD application.

This indicates that you are not set up properly in the system, please contact your association administrator for assistance @ 506-459-2638.